Silk and Great Value Recall Settlement: Canadians Can Now File Claims

Canadians affected by the 2024 recall of Silk and Great Value plant-based beverages can now file claims under a $7.5 million class-action settlement. The settlement website is accepting claims from people who purchased or consumed recalled products and, where applicable, people who became ill after consuming them.

The claim deadline is October 16, 2026, at 11:59 p.m. PST. You can start from the settlement website's claim page or go straight to the online claim form.

Who may qualify

The settlement approval notice and related documents say the settlement applies to people in Canada who purchased or consumed Silk Canada or Great Value products included in the recall that Danone Canada initiated on July 8, 2024. The class can also include people who suffered personal injury, plus successors, assigns, family members and dependants where the settlement terms allow it.

Claimants need to provide the information the claims administrator asks for. That can include purchase or packaging records, details about consuming a recalled product, medical records, proof of relationship for family claimants or estate documents for claims involving a death.

Outbreak background

The Public Health Agency of Canada published its final outbreak notice on October 11, 2024. PHAC said investigators linked the outbreak to recalled refrigerated plant-based beverages from Silk and Great Value.

• PHAC reported 20 laboratory-confirmed Listeria monocytogenes cases linked to the outbreak.
• The cases included 15 hospitalizations and 3 deaths.
• People became sick between August 2023 and mid-July 2024.
• PHAC said the outbreak appeared to be over and closed the investigation.

How much compensation could claimants receive?

The amount depends on the severity and length of the illness. The Compensation Grid sets out different injury tiers and documentation requirements.

• Symptoms lasting up to 48 hours: you may be eligible for $400.
• Symptoms lasting more than 48 hours and up to one week: you may be eligible for $1,500.
• Symptoms lasting longer than one week without hospitalization: you may be eligible for $7,000.
• Symptoms lasting more than one week with hospitalization, but without complications or permanent symptoms: you may qualify for at least $10,000 and up to $30,000.
• Symptoms lasting more than one week with hospitalization and severe complications or permanent symptoms: you could receive a maximum of $150,000.
• Death of a loved one: eligible claimants could receive compensation of up to $300,000.

The grid also includes documentation rules. For some claims, a declaration may be enough. For more serious illness claims, the administrator may require contemporaneous medical records, hospitalization information, lab confirmation if available, death records or proof for family claimants.

How to file a claim

• Start online: open the settlement claim page and choose whether to submit a new claim or update an existing claim.
• Check the recalled product details: the claim form refers to recalled products listed in the settlement documents, including products with the relevant best-before dates and product code.
• Gather purchase or packaging proof if you have it: receipts, bank or credit card records, retained packaging or other records can support the claim.
• Add consumption and illness details: the form asks when the product was consumed, when symptoms began and how long symptoms or complications lasted.
• Upload medical records when required: claims involving symptoms longer than one week, hospitalization, complications, psychological disorder or death may require medical documentation.

Before you submit

The claim form says claimants must affirm that the information they submit is true. It also says claim packages must be submitted before the end of the claim period. If you already filed a claim, the settlement site lets you upload more documents before the claim period ends.

This article provides general information, not legal advice. The settlement agreement, court approval order, Compensation Grid and claims administrator control eligibility decisions and payment amounts.

Sources

• Public Health Agency of Canada outbreak notice
• Settlement claim page
• Settlement documents page
• Compensation Grid PDF
• Online claim form